Shipping Policy

Order Processing

Orders are typically processed within 1-3 business days after payment has been successfully confirmed.

Processing times are separate from shipping transit times and may vary depending on product availability, payment verification, seasonal demand, holidays, high order volumes, or other operational requirements.

Shipping Methods, Costs, and Estimated Delivery

Estimated delivery times vary by destination and shipping method. Standard delivery generally takes approximately 7-15 business days after dispatch.

Available shipping options, applicable shipping fees, and estimated delivery timeframes will be displayed during checkout based on your shipping destination.

Shipping costs are calculated at checkout based on the destination and selected shipping method.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on product availability, inventory location, and the delivery destination.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please note that tracking details may not appear immediately after shipment. Depending on the carrier, tracking updates may take some time to become available.

Delivery Delays

Unexpected delays may occasionally occur due to carrier operations, customs inspections, severe weather, transportation disruptions, public holidays, remote delivery locations, or other circumstances outside our reasonable control.

If your tracking information has not been updated for an extended period, please contact us at service@novessique.com with your order number so we can help review the shipment status.

Customer-Provided Delivery Information

Customers are responsible for ensuring that all shipping information provided during checkout is complete, accurate, and deliverable.

If you discover an error in your shipping details after placing an order, please contact us as soon as possible. While we will make every reasonable effort to update your information, we cannot guarantee changes once order processing or shipment preparation has started.

If an order is returned, delayed, misrouted, or requires reshipment due to incorrect or incomplete shipping information provided by the customer, additional shipping charges may be required before the package can be resent.

International Orders

For orders shipped internationally, additional charges such as customs duties, import taxes, brokerage fees, customs clearance charges, or other local government fees may apply.

Unless otherwise specified during checkout, these charges are determined by the destination country and are the responsibility of the recipient. Novessique does not collect or control these fees.

Lost, Stolen, or Delivered Packages

If your package appears to be lost, delayed, or marked as delivered but cannot be located, please contact us at service@novessique.com with your order number.

We will review the available shipping information and assist with the carrier investigation where appropriate. The final resolution may depend on the carrier’s findings and the specific circumstances of the shipment.

Split Shipments

To improve order fulfillment, items from the same order may occasionally be shipped in separate packages.

If this occurs, each shipment may have its own tracking number, and packages may arrive on different dates depending on product availability and carrier operations.

Business Information

Legal Entity: Zhuhai Langyuanlin Trading Co., Ltd.

Registered Address: Shop No. 1, No. 72 Hongbao Road, Xiangzhou District, Zhuhai City, Guangdong Province, People's Republic of China

Customer Support Email: service@novessique.com

Contact Us

If you have any questions regarding shipping or delivery, please contact us at service@novessique.com.