Contact Us

Whether you have a question about a product or need assistance with an existing order, our customer support team is here to help.

Novessique.com is operated by Zhuhai Langyuanlin Trading Co., Ltd.

Business Information

Legal Entity: Zhuhai Langyuanlin Trading Co., Ltd.

Registered Address: Shop No. 1, No. 72 Hongbao Road, Xiangzhou District, Zhuhai City, Guangdong Province, People's Republic of China

Customer Support Email: service@novessique.com

How We Can Help

We can assist with order status, shipping inquiries, returns, payments, product information, privacy-related requests, and other customer service matters.

When contacting us about an existing purchase, please include your order number and the email address used when placing your order.

If you received an item that is damaged, defective, incorrect, or missing, please attach clear photos or videos of the product, its packaging, and the shipping label so we can review your request efficiently.

Returns

Before sending any item back, please contact our customer support team for return authorization and detailed return instructions. Returns sent without prior approval may not be accepted.

Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.

Response Time

We aim to respond to most customer inquiries within 24 hours on business days, Monday through Friday.