Frequently Asked Questions

How do I place an order?

Shopping with us is simple. Browse our collection, select the product you'd like to purchase, choose any available options, and add it to your shopping cart. Once you're ready, proceed through our secure checkout process to complete your purchase.

After your order has been successfully placed, you'll receive a confirmation email containing your order details.

Can I modify or cancel my order?

If you need to make changes to your order or request a cancellation, please contact our support team as soon as possible after placing your order.

We will do our best to accommodate your request before your order enters processing, packing, fulfillment, or shipment preparation. Once an order has entered processing or shipping preparation, modifications or cancellations may no longer be possible.

How can I track my order?

Once your order has been dispatched, tracking information will be sent to the email address used during checkout.

Please note that tracking updates may not appear immediately after shipment. Depending on the carrier, it may take a short period for the latest tracking activity to become available.

When will my order arrive?

Orders are typically processed within 1-3 business days after payment has been successfully confirmed.

Standard delivery generally takes approximately 7-15 business days after dispatch, depending on your shipping destination, product availability, carrier schedules, customs procedures where applicable, weather conditions, holidays, and other factors beyond our control.

For complete shipping timelines and delivery information, please refer to our Shipping Policy.

What should I do if my order is damaged, incorrect, or incomplete?

We're sorry if your order didn't arrive as expected. If you receive an item that is damaged, defective, incorrect, or missing, please contact our customer support team as soon as possible.

To help us investigate your request quickly, please include your order number along with clear photos of the product, its packaging, and the shipping label (if applicable). We'll carefully review the information and provide you with the most appropriate solution.

What is your return process?

Before requesting a return, please review our Return Policy for complete eligibility requirements and return instructions.

To ensure your return is processed correctly, please contact us for return authorization before sending any item back. Returns that are shipped without prior approval or that do not follow our return instructions may not be accepted.

Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.

Which payment methods are accepted?

We offer a variety of secure payment options for your convenience. The payment methods available at checkout may vary depending on your location, currency, device, and the payment services supported at the time of purchase.

Business Information

Legal Entity: Zhuhai Langyuanlin Trading Co., Ltd.

Registered Address: Shop No. 1, No. 72 Hongbao Road, Xiangzhou District, Zhuhai City, Guangdong Province, People's Republic of China

Customer Support Email: service@novessique.com

Contact Us

If you have any additional questions, please contact us at
service@novessique.com