Return Policy

Return Window

You may request a return within 30 days of the confirmed delivery date.

Before sending any item back, please contact our customer support team so we can review your request, confirm that it meets our return requirements, and provide the correct return instructions and return address.

Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.

Return Eligibility

To qualify for a return, items should be in their original condition unless they were received damaged, defective, incorrect, or are otherwise eligible for return under applicable consumer protection laws.

Returned products should be unused, unworn, unwashed, unmodified, and include all original accessories, manuals, documentation, and packaging whenever possible. A valid proof of purchase is required to process all return requests.

Non-Returnable Items

Certain products are not eligible for return due to health, hygiene, safety, personalization, or product-specific restrictions.

Examples of non-returnable items include customized or personalized products, opened hygiene-related items, gift cards, clearance or final sale merchandise, and any products specifically identified as non-returnable on the product page.

Any return exclusions or special conditions will be clearly indicated on the relevant product page or communicated by our customer support team before a return authorization is issued.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as it is delivered. If you receive an item that is damaged, defective, incorrect, or missing, please contact our customer support team without unnecessary delay.

To help us investigate your request, please provide your order number together with clear photos of the product, its packaging, and the shipping label whenever possible.

If we confirm that the item was damaged, defective, incorrect, incomplete, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Return Shipping

For returns requested due to personal preference, such as a change of mind, ordering the wrong item, or similar reasons unrelated to our error, the customer is generally responsible for the return shipping costs.

If we confirm that the item was delivered damaged, defective, incorrectly fulfilled, incomplete, or materially different from the product description, Novessique will provide an appropriate solution and advise you on the return or replacement process.

Unless otherwise required by law or specifically stated in writing, the original shipping charges are not refundable.

Refunds

Once your returned item has been received and successfully inspected, any approved refund will be issued to the original payment method used for the purchase within 5-10 business days.

The time required for the refund to appear in your account may vary depending on your payment provider, card issuer, or financial institution.

Where permitted by applicable law, we reserve the right to apply reasonable deductions if the returned item is missing components, shows signs of excessive use, has been damaged or altered after delivery, or has experienced a reduction in value beyond what is necessary to inspect the product.

Exchanges

We currently offer exchanges based on product availability. If the item you'd like is in stock, our customer support team will be happy to assist you with the available exchange options.

In many situations, the quickest solution is to return the eligible item following our return process and place a new order for your preferred product once your return request has been approved.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after your purchase is completed.

While we will make every reasonable effort to accommodate your request, cancellations cannot be guaranteed once an order has entered processing, packing, fulfillment, or shipment preparation.

Business Information

Legal Entity: Zhuhai Langyuanlin Trading Co., Ltd.

Registered Address: Shop No. 1, No. 72 Hongbao Road, Xiangzhou District, Zhuhai City, Guangdong Province, People's Republic of China

Customer Support Email: service@novessique.com

Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us at service@novessique.com.